Frequently Asked Questions
How to order from Smartgear.pk?
Ordering from Smartgear.pk is very easy. All you will need to do is to follow three simple steps:
1. Browse for the product you are looking for.
2. Press Add to my Bag (you will be redirected to checkout page automatically.
3. Fill in the required details and submit the order.
4. Our Sales team will contact you for order confirmation. You will get the delivery of your desired product and have to pay the amount at the time of delivery.
Do you have any physical outlets where we can buy your products?
Currently, Smartgear.pk is exclusively an online store. You can sign up for our online newsletter so you will be able to receive the latest news and updates about Smartgear.pk, including any physical store opening in future.
Do you allow exchanges in case the item I get is wrong or defective?
Smartgear.pk offers exchanges in cases if the product is defective or wrongly delivered. The customer have to notify us within 2 days of Delivery.
When will I receive my order?
If you're in Karachi, you'll receive your order same day or next working day. mostly your order will leave our warehouse within 24 hours (excluding weekends and holidays) and will be sent via TCS/Bluex which means 2-3 Business day delivery for most of Pakistan
How often do you add new items?
We typically have new items added to our website on a weekly basis.
How much is shipping charges for my order?
You do not need to pay any shipping charges :).
Can I place an order over the phone?
Absolutely! You can call us on 03008251716 or 03000804012 to place the order
Do your products have Warranty ?
The products which have warranty will be mentioned on that particular product page.
How will I know my order is being processed?
A confirmation email will be sent to you after placing an order.